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Access Your Customer Portal

We are upgrading your online experience!
 
Please check your email for updated login credentials to your new customer portal.
 
Thank you for choosing Simply Organic!

Login To Your Account

-View past & upcoming services
-See technician recommendations
-Make secure payments
-Submit a customer service case
-and much more!
LOGIN

Here are just a few benefits of your new Customer Portal:

Tracking URL

Get a text when your tech is on the way with a link to view their location.

Multiple Properties, One Login

Manage the status and invoices for multiple properties in one account.

Open a Case

Create or track open tickets (cases) with our Customer Service Team on the “My Support” Page.

FAQs

How do I login to my Customer Portal?
To access your new Customer Portal, open the email* from Simply Organic with the subject line: Welcome to Your New Simply Organic Customer Portal!

*If you have not received an email inviting you to the Customer portal, move to the next question, “How do I register?”

To visit the Customer Portal Login screen, click the “Customer Portal” button in your email or click this link:
https://www.mylawnportal.com/s/login/?expid=SimplyOrganic
 
Select “Forgot Password”. You will be emailed a link to reset your password.
Register

Within the email, you’ll find your new username. Copy your new username and paste it into the Password Reset screen.

username

After you select “Reset Password”, open your email and follow the instructions to continue with the password reset.

Each new user should receive an email from Simply Organic with the subject line: Welcome to Your New Simply Organic Customer Portal!

Your username will be included in that email. If you accidentally deleted your ‘Welcome’ email and need access to your username, please call our office: (770) 777-0764

If you have not received an email and would like to register yourself online, visit your Customer Portal:https://www.mylawnportal.com/s/login/?expid=SimplyOrganic
Select “Register”.
forgot

Fill out the form and select “Register”.

registration form
Once logged into the Customer Portal, find Upcoming Services by scrolling below the Welcome message.
 
You may click on the Service Appointment link to view details about it.
customer portal

Once logged into the Customer Portal, click “My Account.” You’ll find the account owner, phone number, and billing address along the top.

Account Details
The account number is found under “Details”, as well as the account status, service branch, and preferred communication method.
By clicking “Related” you’ll see associated Contacts and Assets (properties). To access more information, click on the individual contact names or property addresses.
After logging into the Customer Portal, visit “My Invoices”.
 
Find your open and paid invoices in the tab titled “My Invoices”. Click on an invoice number to view status details.
billing status
To add a new payment method, login to your Customer Portal. 
Navigate to “My Payments” and select “Add New Payment Method”. Enter your new payment information into the pop-up window and submit.
payment method

When logged into your Customer Portal, click “My Invoices” in the main menu. Select the “Pending Invoices” or “Declined Invoices” tab, then click “Click to Pay”.

Payments
After logging into the Customer Portal, visit “My Invoices.”
 
Find your open and paid invoices in the tab titled “My Invoices.” Invoices from the previous Customer Portal are available in “My Historical Invoices.”
 
Click on an invoice number to view status details.
paid invoices

Customers cannot add or change a service from the Customer Portal, but they can request a change from the Portal by visiting “My Support” and clicking “Contact Support” to open a new ticket with our Customer Service Team.

my services
To reset your password, visit your Customer Portal:https://www.mylawnportal.com/s/login/?expid=SimplyOrganic
 
Select “Forgot Password”. You will be emailed a link to reset your password.
forgot
To access your username, open the email* from Simply Organic with the subject line: Welcome to Your New Simply Organic Customer Portal!
 
Copy your username and paste it into the Password Reset screen.
 
*If you have not received an email inviting you to the Customer portal, move to the question, “How do I register?”
username
After you select “Reset Password”, open your email and follow the instructions to continue with the password reset.
check email

We’re happy to help! To link multiple properties under your Customer Portal, just email our team at CustomerCare@simplyorganicturfcare.com.

We’ll get everything set up for you.

We care about you and protecting your data. We keep your credit card information safe by utilizing tokenization. Card information is never stored directly in the system, instead it is replaced with unique tokens that only the payment gateway can decrypt, significantly reducing the risk of data exposure.